Politique d’expédition

Sustainable, Custom Fulfillment

To eliminate luxury fashion waste and reduce our environmental footprint, we do not mass-produce our garments. Every piece in our capsule is meticulously printed or embroidered on demand specifically for you the moment your order is placed.
Shipping Destinations & Rates
  • We ship exclusively across Canada using premium local courier networks.
  • Standard shipping rates are calculated dynamically at checkout based on your exact delivery address.
  • We offer Complimentary Standard Shipping across Canada on all orders
Delivery Timelines
Because your garments are custom-crafted, our delivery pipeline is split into two phases:
  1. Fulfillment Window (2–4 Business Days): Your shirt or hoodie is individually prepped, printed/embroidered, and quality-checked at our closest Canadian partner facility.
  2. Transit Window (3–6 Business Days): Once your package leaves our facility, standard domestic transit times apply. High-urban centers (such as Toronto, Montreal, and Vancouver) typically arrive faster, while rural territories may require additional transit time.
Please note: You will receive an automated shipping confirmation email containing a live tracking link the exact moment your order is dispatched.

Address Adjustments
Because our automated system instantly pushes your order to our print network to ensure fast delivery, we can only accommodate address changes within 1 hour of purchase. Please double-check your shipping details at checkout. We are not responsible for packages delivered to incorrectly provided addresses.

Returns & Exchanges Policy
Because each garment is custom-created exclusively for you on demand, we do not accept returns or exchanges for change of mind or sizing errors. We highly encourage you to consult our detailed fabric specifications and size guides listed on each individual product page before finalizing your purchase.

Damaged or Defective Items

We stand firmly behind the luxury quality of our craftsmanship. If your garment arrives with a manufacturing defect, a printing error, or physical damage sustained during transit, we will immediately make it right.
  • Please email our concierge team at archives@thesilklatitude.com within 14 days of delivery.
  • Include your order number and a clear photograph showing the issue.
  • Once verified, we will dispatch a brand-new replacement item to you at zero additional cost.