Refund policy

HE SILK LATITUDE | Return & Refund Policy

Conscious Craftsmanship & Zero-Waste Delivery

To eliminate luxury apparel waste and protect our environmental footprint, The Silk Latitude operates a strict zero-overhead model. Every single garment in our collection is meticulously printed or embroidered on demand specifically for you the moment your order is placed. 

Because each piece is custom-crafted uniquely for its recipient, we do not accept general returns, order cancellations, or size exchanges. We highly encourage you to review our detailed size metrics and silhouette guides provided on each product page before finalizing your purchase.

Damages, Defects, and Order Issues

Your satisfaction is our absolute priority. If your garment arrives defective, structurally damaged, or if you receive the incorrect design or size variant by our error, we will immediately make it right. 

Please inspect your order upon reception. If an issue is present, notify our concierge team within 14 days of delivery at archives@thesilklatitude.com. Please include clear, unedited photograph evidence of the defect alongside your official order confirmation number. 

Once our quality concierge team verifies the production error, we will immediately process and ship a premium replacement garment directly to your doorstep at zero cost to you. 

Refunds

In rare instances where a production defect cannot be resolved via a premium replacement, a refund may be authorized by our concierge team. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that processing times may vary depending on your financial institution.

For any inquiries regarding your order's craftsmanship, connect with us at archives@thesilklatitude.com.